SongSpot Support
Something not working, got a question, or a suggestion? Write to us directly and we'll get back to you as soon as possible.
Contact supportFrequently asked questions
The song audio isn't playing
Check that your device isn't muted and that the mute switch (iPhone) is off. If the issue persists after closing and reopening the app, write to us and tell us which game mode (Infinite, Daily Challenge, or Challenge a Friend) it happens in.
How do I change my username?
Go to Settings inside the app → Account → "Change username".
How do I delete my account and my data?
Email us at m.wazowski.00@gmail.com requesting account deletion — more detail on what data we keep and how it's deleted in our Privacy Policy.
The leaderboard / Daily Challenge won't load
Make sure you have an internet connection and that you're signed in (the Daily Challenge and leaderboard require an account). If it still won't load, tell us exactly what you're seeing and we'll help.